Quote from: Cloudbet on May 26, 2015, 09:40:38 AM

Quote from: joeysupra on May 25, 2015, 04:46:59 PM

Hello CloudBet,

I have emailed support 3-4 times with no reply. Over the weekend I bet on UFC 187. My picks were parlays with Arlovski and 2 other fighters. When I added Arlovski it seemed to have Added Travis Browne with odds of +361, the +361 odds belonged to Arlovski and Not Travis Browne. This was an error in your system and should have been a winner on all 3 of my bets. I consider this a flaw in the system and just expect my bets to be cancelled and returned to my account. I never picked Travis Browne on my picks, Somehow the fighters got mixed up with the WRONG odds and resulted in Travis Browne with positive odds, when the positive odds belonged to Arlovski.

attached are screenshots clearly showing the error showing travis Browne being added to my picks, when I clearly wanted Arlovski with the PLUS odds. Help would greatly be appreciated.

Hi joeysupra,

Your original intended bet was on Travis Browne. You specifically selected Travis Brown at +361, your bet slip displayed "Travis Brown +361", the bet was accepted as such. Also you captured a screenshot showing the bet as you intended it, before the fight had taken place. You also did not write into our support until after the event had ended, and Brown lost.

As such, no refund will be made.

Please let us know if there is anything else we can help with.

Regards,
Cloudbet

you are correct i contacted you after the fight because i expected to cash out my winnings! there is no confirm bet option when i hit the bet line with the +361 that was for Arlovski and not travis browne! Really expected these bets to be cancelled, why is this hard to believe? thank you!