Been waiting over 36 hours for munster v glasgow to be graded
http://www.bbc.co.uk/sport/0/rugby-union/32929818Contacted support after 12 hours, took them almost a day to respond:
"Thanks for getting in touch with us, all of your pending bets have now been settled and your account credited accordingly."
Its been 6 hours since I got this response and the bet has still not been graded and is still pending. I contacted supported again, I guess it will be another day before they respond...
Just thought I would share with everyone what betting on Cloudbet and dealing with their customer support can be like. I've tried to be patient but I think this is unacceptable and people should know what to expect from them.
Update: After 60 hours and 3 emails to support they have finally graded the bet. It was a large bet and to have it hanging in the air while they keep you waiting for days on end is awful. Cloudbet improve your customer support ffs its just terrible.