Guy, Why don't you honor your warranty when you ship Dead On Arrival SP20E's

I've been contacting SpondooliesTech since January regarding order 4364 and all I get is the run around. Of the 15 SP20E's almost half would not hash when I received them. I had to reimage the firmware and still two remained DOA. Why did you send me an email saying that after a successful burn-in test we're shipping your 15 SP20E's
Is the SP20E so fragile it breaks in shipping

Hi Miasma,

Our team has contacted you multiple times and requested to have a session to verify the status of the machines and attempt to debug the situation. These sessions have a very high success rate yet you have repeatedly refused to help us assist you. Even then, you have been offered to RMA the machines but have chosen to ignored our communication attempts.

We certainly honor the warranty and would like to help, but we cannot do that without your cooperation.

I again ask that you reply to the latest communication and proceed with the RMA process.

For clarification, only communication with support@spondoolies-tech.com is documented and officially responded to. We do our best to answer questions asked on the forum but can only guarantee response to contacts to our official support email.

If the issue is not resolved to your satisfaction after you respond to our communication, I will gladly take ownership of your ticket to see that the issue is resolved.
We appreciate your support and cooperation,

Gadi