Quote from: nolander on June 09, 2015, 06:46:39 PM

Sorry for obnoxious support request but we have nowhere else to turn to. I need my zencloud 2fa unlocked as well.
User: nolander
Thanks

Your account isn't locked.

Quote from: cryptofunk on June 09, 2015, 10:46:35 PM

Quote from: KC6TTR on June 09, 2015, 10:34:04 PM

Quote from: cryptofunk on June 09, 2015, 10:14:03 PM

Quote from: bitpop on June 09, 2015, 08:04:38 PM

Who is xmk3 and who put him in charge? I thought Jonah was hired to liquidate everything.

xmk3 is Mathew Eden I believe.. he's the tech dude we saw in the early XPY hangouts meetings (the famous hangout video about lowering the stake rate of PC). CTI (Chief Technology Officer) of BCI (BlockChain Innovation Inc.) the company mandated to phase out ZenCloud. I don't believe Maviator is part of the company. Don't you remember Josh saying Mathew this, Mathew that...

I'm going off memory, you could be right.. I'm sure if someone can track down that contract between GAW and BCI it will all make sense.

I believe Maviator was only granted access to unlock accounts, if he was behind the phasing out process he would have a lot more access than he has.

All these so called "contracts" between these inexperienced self-promoting kids hiding behind their GoDaddy web sites and online Delaware registered shell companies are not worth the bandwidth it takes to generate the status PDF's. Likewise, all these wannabe industry "insiders" with their cooked up company titles are criminals directly or by association in my opinion and should be exiled from any/all things crypto for life.

It is no secrete I place this Jonah guy in the same category and have done so since he sat there and smiled/laughed as Garza would trash talked me and others who spoke the TRUTH last fall during a few of their little video chats. I *almost* find it funny, but a little taxing on my patience, to see some of these guys here providing what some may call support or "trying" to contribute something of value to the discussion when in reality they should be with Garza behind bars.

At any rate... back to work...

Scott-

Tell us how you really feel Scott

I agree, this BCI company is just making peoples life miserable by locking up their accounts and they (BCI) know it full well... Go and ask on BCT for your account to be unlocked... Really?! Have they ever heard of emails?! Probably not, it wasn't in the contract... Makes me really want to do business with them in their future endeavors.... Think not!

I get a ton of emails about unlocking as well.

Quote from: cryptofunk on June 09, 2015, 07:49:23 PM

Quote from: bitpop on June 09, 2015, 07:36:08 PM

Quote from: cryptofunk on June 09, 2015, 07:30:42 PM

Quote from: miaviator on June 09, 2015, 04:30:46 PM

I've been asking what the point of locking accounts permanently for 2FA failures is as it seems quite ridiculous.

I agree, considering 2FA token is valid for 20 seconds (as far as I know).. or they could increase the account locking threshold to 50 or something if all they want is prevent brute force attacks, I doubt anyone would get through in 50 attempts on a 7 digit code...

You're talking about Homero

Well, that xmk3 guy (or whatever his nickname is) is the one in charge of the phase out and probably the one that did the transition from Authy to non authy based 2FA, I don't remember reading about account locking issues before that change was made, it's likely just a constant or a single line of code to comment out.

I haven't had a ZC account for months so I'm not affected but I can still see that whoever is in charge agreed to phase out the "platform" and is just acting like an ass even though he got Prime Controllers as part of the deal... (if they aren't worth a dime today that's his problem, not people stuck with Hashtalkers wanting to dump their daily proceeds before it crashes down to 1 satoshi)

The explanation given was that Authy was unpaid so google auth was installed. Although in the same explanation it was stated that they (the devs) had been working on google auth for three weeks and I guess just decided not to roll it out?

Quote from: cryptofunk on June 09, 2015, 07:30:42 PM

Quote from: miaviator on June 09, 2015, 04:30:46 PM

I've been asking what the point of locking accounts permanently for 2FA failures is as it seems quite ridiculous.

I agree, considering 2FA token is valid for 20 seconds (as far as I know).. or they could increase the account locking threshold to 50 or something if all they want is prevent brute force attacks, I doubt anyone would get through in 50 attempts on a 7 digit code...

Agreed. At a minimum the accounts should just unlock every 24 hours so that this manual unlocking crap can stop. Permanently locking accounts is just cruel.