Re: SafeDICE.com ★ Bitcoin Dice ★ Monero Dice ★ Low 0.5% Edge ★ Fast Cashout ★ Fair

Hey I just an an issue with the site. I did an XMR withdrawal and it said there was a problem and to contact you guys. I don't see the transaction listed or showing up but the account has been wiped clean. It is a lot of xmr. Please help..

Username: HRangor

Thanks!

Also, I want to thank you very much for fixing the annoying auto-bet issue. Now when I finish my auto-bet it resets to my original bet correctly. Really appreciate it.

Send them an email about the issue so you can have your problem fix in short time

safedice@protonmail.ch

Yeah, I did thanks. I'm sure it's just a Monero wallet issue or something. I once had to wait a couple days for some NXT to withdraw from Poloniex cause they said the dev had to fix a bug with the wallet lol.

Hello Rangor, I'm sorry there was indeed a visual glitch with the Monero transaction history, it has been fixed now. However your withdrawal should already been processed right when you withdraw them, please check your wallet again. I have replied to your email and sent you the transaction ID as well

Wth? I didn't get the deposit in my wallet. It should have deposited into my poloniex.com wallet? 47sghzufGhJJDQEbScMCwVBimTuq6L5JiRixD8VeGbpjCTA12noXmi4ZyBZLc99e66NtnKff34fHsGR oyZk3ES1s1V4QVcB
with my payment id.

How do you tell in a Monero transaction what address the withdrawal was made to!?!

And how can you say it is just a "visual" error when I never got my deposit? There must be something else wrong here. The tx is not even in your history page. The last tx in there was my deposit. What's up with it? You must have the deposit address and payment id in your database (every Monero withdrawal I've done has been to the same deposit address I believe). Please help!!!

I manually checked the log, but your transaction seems to be processed without a Payment ID.

And no, you can't tell the destination address only from the transaction ID. You can only check the detail if you provide a PID.

I said it was a "visual" error because the history is not shown but the withdrawal did successfully processed and the tx is logged. The tx is not in the history page, but I sent you the tx in email.

Please be patient, I will do my best to solve this case. So far, there wasn't single unsolved withdrawal issue in SafeDice and I'd like to keep it that way. I'll PM you the follow up detail.