Quote from: BITMAIN_Rob on June 15, 2015, 03:10:09 PM

Quote from: scarneiro on June 14, 2015, 06:47:23 PM

Hi,

my name is Sebastian, and this is my first post, so I would like to say Hello to all of the people that participate in this thread.

Now, the reason I'm posting is to request support for my account at Hashnest, and I'm doing it here because I can't get any support from the other available channels:

- I have opened a thread on Hashnest Talk, with no luck;
- I have opened support tickets several times already with no response whatsoever from Hashnest;

So, what I need is that someone from Hashnest, or anyone out of kindness, can guide me into how to get the 2FA Google auth reset, since I lost the 2FA keys that are necessary for doing that, and I need it to be able to make withdrawals from my Hashnest account.

My sincere apologies to the people in this thread that have no interest in my support request or my rants about the lack of satisfactory service from this company.

Thanks !

Cheers,

Sebastian Carneiro
Hashnest account: sebastian.carneiro@gmail.com

hi scarneiro ,

sorry for that, i can't found any ticket of you in support system . would you please post a ticket again?

i will follow up your ticket. if you want to disable your google auth, you must take photo with your certificate

Hi BITMAIN_Rob,

opened ticket 2617 (with photo of me with ID). Previous ticket was #2356.

Thanks,

Sebastian.-