I understand the security issues after the recent breach and all, but your bitcoin withdrawal system is totally unreliable and unusable for me at the moment: random 1-6 hours delays really aren't acceptable, I'll have to switch to other exchanges and that's a shame cause I liked you ui and other instruments.
The hack doesn't have an effect on this besides the fact that we're now using a multi-sig hot wallet. Furthermore most users are withdrawing without issue. Can you please send me a pm with your username so that I can look into it. Also please make sure that you are promptly confirming your withdrawals from the email that we send you (these may be getting sent to your spam folder, so please check there as well).