Quote from: zanetackett on June 30, 2015, 02:02:46 PM

Quote from: ghibly79 on June 30, 2015, 01:02:01 PM

I understand the security issues after the recent breach and all, but your bitcoin withdrawal system is totally unreliable and unusable for me at the moment: random 1-6 hours delays really aren't acceptable, I'll have to switch to other exchanges and that's a shame cause I liked you ui and other instruments.

The hack doesn't have an effect on this besides the fact that we're now using a multi-sig hot wallet. Furthermore most users are withdrawing without issue. Can you please send me a pm with your username so that I can look into it. Also please make sure that you are promptly confirming your withdrawals from the email that we send you (these may be getting sent to your spam folder, so please check there as well).

It's not likely to be an account related issue, it's a problem with the way you handle your hot wallet, there is even a disclaimer in withdraw mails (" [...] can take up to 12 hours if hot wallet is empty").
When the hot wallet has the liquidity withdraws go through with no issues in a matter of minutes. But when it's empty delays start: it's been like this for quite some time even before the hack, but before it was pretty rare and delays weren't this long (1 hr, max 2 hr on one occasion only).
Now it's happening nearly every day and delays are much longer on average (more than 6 hrs one time).
Happened to some friends too so I really don't think it's account related. I'm sending you my user in pm anyway.