Quote from: btctxns on July 13, 2015, 11:10:22 PM

It's pointless to waste both your time and the buyer's time by requiring them to submit a "support ticket" - strange way of doing business, by the way - just to find out your rate. Post it on the OP. There literally is no reason not to unless you actually intend to mislead the buyer. No offense intended. It's just nonsensical to post a trade thread without a rate, and then to have the buyer have to inquire about the rate, which is held constant (it's not like it's different on a per-buyer basis). So just to make it clear for everyone, and to save some significant time on the part of sayulita and the forum members:

The rate is 12% over Bitstamp.

Despite you saying there is no need to make a buyer submit a ticket, allow me to explain why in fact there is a need.

Bitcoin-Brokers deals with many different sellers who offer their personal bank accounts as deposit locations for our buyers wishing to purchase bitcoin. Each of these sellers has their own amount of bitcoin available for sale, and as a result of this, the banks that we might have available one day could be different than the next. Thus, the business model works best when we actually speak with each buyer one on one for each and every transaction to make them aware of what is actually available.

I have looked at your ticket, and I can see that you were responded to exactly 17 minutes after you submitted a ticket to the help desk. In my opinion having to wait 17 minutes to actually get a live response from a live company representative is impressive, and I am not aware of any other bitcoin company that would offer you a full response to all of your questions within that amount of time.

Granted there are services which offer bitcoin for rates less than what Bitcoin-Brokers charges, yet I seriously doubt that any of them would respond to your requests in such a timely manner. Additionally, I would like to point out that even though our rates might be more than what you want to pay, if you take the time to read through this review thread in its entirety you will see that after 2 years of doing business, there is not one single complaint from either a buyer or a seller. This is after approximately 7000 transactions and approximately $7 million worth of sales. The majority of our clients are repeat clients who are treated with all the respect in the world. Hopefully one day you too will be added to our list of respected clients.