Quote from: btctxns on July 14, 2015, 05:54:21 AM

Quote from: sayulita on July 14, 2015, 01:35:39 AM

Despite you saying there is no need to make a buyer submit a ticket, allow me to explain why in fact there is a need.

Bitcoin-Brokers deals with many different sellers who offer their personal bank accounts as deposit locations for our buyers wishing to purchase bitcoin. Each of these sellers has their own amount of bitcoin available for sale, and as a result of this, the banks that we might have available one day could be different than the next. Thus, the business model works best when we actually speak with each buyer one on one for each and every transaction to make them aware of what is actually available.

This can be addressed in many more efficient and scalable ways than having the buyer contact you directly through a support ticket system. Your contention that the business model works "best" this way, however, is definitively incorrect based on my definition of "best." My definition of best is the fastest, easiest way of performing the transaction. This is not the fastest or easiest way. Hopefully you understand that. Hint: manual methods are almost never the fastest way to address things for online services. I do see, however, that it could be one of the most convenient ways for you in the short term. But as you've said, you've been at this for two years. That's why I think it's strange you do things this way.

Quote from: sayulita on July 14, 2015, 01:35:39 AM

I have looked at your ticket, and I can see that you were responded to exactly 17 minutes after you submitted a ticket to the help desk. In my opinion having to wait 17 minutes to actually get a live response from a live company representative is impressive, and I am not aware of any other bitcoin company that would offer you a full response to all of your questions within that amount of time.

Where did I say I had a problem with the speed of your support service? I was quite happy with it, actually. Manual services are too inefficient, however. You're wasting the buyer's and your own time when you don't need to. Heck, if you're really just too lazy to code, manually input what's available directly on the site. You don't have to post account numbers, but just the amount of bitcoins currently available, and the associated banks. It just seems like you didn't really think this through, with the way you're doing it. And again, you've had two years to think on it further and improve it - and it's still in this condition. That is, again, another reason why I think your methods are strange.

Quote from: sayulita on July 14, 2015, 01:35:39 AM

Granted there are services which offer bitcoin for rates less than what Bitcoin-Brokers charges, yet I seriously doubt that any of them would respond to your requests in such a timely manner. Additionally, I would like to point out that even though our rates might be more than what you want to pay, if you take the time to read through this review thread in its entirety you will see that after 2 years of doing business, there is not one single complaint from either a buyer or a seller. This is after approximately 7000 transactions and approximately $7 million worth of sales. The majority of our clients are repeat clients who are treated with all the respect in the world. Hopefully one day you too will be added to our list of respected clients.

Hopefully the bolded phrase is referring to a general you, and not actually me. I never said it was more than what I want to pay. I simply showed the rate, which you're refusing to show for a reason you still have not made clear. I don't understand why you're dodging the main point of my post. Let me spell it out for you: I don't understand the reason you are not posting your rate in the OP, when you have no problem informing customers via support that it is 10% over bitstamp + a 2% fee. Mind you, also, this actually comes out to greater than 12% - I'm sorry, I actually overlooked this. The 2% fee is charged to the bitstamp+10% rate. Therefore, you actually charge 1.10*1.02 = 1.132 times the bitstamp rate. This amounts to a 13.2% fee. I will edit my post accordingly.

You either are wholly truthful with your buyers about how you do business, or you are not. Again, I see no reason for you not to post your fee on the OP. But it's your decision. Post it or don't. Either way, that info should be out there for potential customers so they actually know what you are offering. Hanging out a shingle and saying, "I sell btc" isn't good enough. What are the rates? Bulk options? How much can I do daily? I need this information. This market is all about what you're selling at. That means everything. Conveniently leaving out your price is a ridiculous way of attracting customers. I'll say this again: You're wasting both your own time and the time of those that will not accept the 13.2% fee you require. Simply post the fee, so those that accept the rate can do business with you.

Quote from: sayulita on July 14, 2015, 01:35:39 AM

Granted there are services which offer bitcoin for rates less than what Bitcoin-Brokers charges, yet I seriously doubt that any of them would respond to your requests in such a timely manner.

LBC exists. I'll spare you the details, since you already know them (give it a quick peek if you haven't in a bit). And please spare me any 5-cent rebuttal. We both know what the realities are. With that said, I think it's just fine for you to charge whatever you please. But just be straightforward about it. As a trader and a once potential customer, I can say that hiding things from me only serves to inspire distrust and worry. If you intend to run an honest business, be wholly honest. That is my advice.

1)My post does not have those words bolded.....just yours does.
2)It is 11% and not 13.2% (A $400 deposit nets the buyer $356)

A $400 deposit nets the buyer $356 worth of bitcoin.

(I can see how you might think it is 12% based on how it is worded in the explanation, but since our 2% fee is taken from the amount after the seller is paid, it actually works out to 11% for the buyer when the smoke clears)