Quote from: kingcolex on July 22, 2015, 09:55:36 PM

Quote from: CoinWallet69 on July 22, 2015, 09:47:17 PM

Quote from: kingcolex on July 22, 2015, 09:43:02 PM

Quote from: CoinWallet69 on July 22, 2015, 09:37:28 PM

Quote from: kingcolex on July 22, 2015, 09:33:50 PM

Okay, so link some blockchain info here including your wallet address please, it seems they are claiming you never even had the funds as it was a double spend by whoever sent you the coin originally. This means whoever sent you the coin also sent it to another address and made sure the other address confirmed first, that or they are accusing you of double spending, it is hard to tell by the language of the post and no blockchain information.

here is the blockchain link
https://blockchain.info/address/3Mihy8qjq1YJf38wcfDd2cx9MJdpikHAVv

Well I would calm down, I don't think you were hacked as the coins are still there : Final Balance 3.09484145 BTC and it hasn't even been a full day since support has not communicated. I would try to find any phone number and see if you can call them, if not continue with support and try the password again but maybe on a different device if you are not sure if yours is infected.

If it was hacked I am certain the coins would have been sent off instantly.

Try all of these :
Get BitGo Support: support@bitgo.com
Connect With the BitGo Team: founders@bitgo.com
Follow us on Twitter: @BitGo
Facebook: facebook.com/bitgoinc
LinkedIn: http://www.linkedin.com/company/bitgo-inc-/

I tired to reset the password many time but i never received any email to reset

It could be as simple as their email server is down or under maintenance, this would make sense for their support to not reply either if it is through the same system. I would just take a breather until you see the coins move because then you're done.

Good to see a sensible mind on here.