This is not a secret anymore that Directbet has the lowest odd if you compare it with any sportbook around here . There has been already many complaints about this in their thread however the rating isnt based on solely the odds for the game , there are different factors that come into account .
For example it will be their support service, now you can try to contact the other sportsbook around here and see how fast they resolve your issue and then you can compare it with DIrectbet, there will be a major satisfaction level there !
I see tonnes of people commenting about Directbet's great service, but why are so many people having to contact them in the first place? I went months at Cloudbet before contacting them for the first time, and in over a year of using them have only contacted them twice.
No one is "commenting" about their support service but it is a fact and btw whats your point is? I cant seem to get what your point is though you cant based your own experiences on how ofter you are contacting the cloudbet's support because you dont even know how many people are they handling each day. If you are aware about the recent issue in cloudbet you will see how funny/unproffesional they are dealing with the issue of an ex betvip's player
References : -
https://bitcointalk.org/index.php?topic=333552.msg11885202#msg11885202 -
https://bitcointalk.org/index.php?topic=333552.msg11897957#msg11897957Due note that I dont mean anything about making this into DirectBet vs Cloudbet support or the other sportsbook however as I have stated since this rating is based on user's experience, the rating varies and there is nothing to argue about it. You can always play at your beloved sportsbook despite that they dont have a 5' rating here
My point is that if you're having to contact support in the first place that indicates there has been a failing of some sort. My point is that I didn't need to contact Cloudbet because I didn't have any problems with them - I would have thought that's pretty obvious.
Don't get me wrong, I think what Directbet do is cool, and I'm surprised no one has copied them yet. I just find the number of ratings for them and comments about them to be a little suspicious.
As for that link above, that's an issue with BetVIP - from what I've read Cloudbet has been trying to help the guy and has kept him updated, but they have no obligation to help him, and they're not in a position to be able to help him as BetVIP won't give them the information he wants.