Quote from: miningrigrentals on August 01, 2015, 11:39:26 AM

Quote from: thedreamer on July 24, 2015, 06:40:51 PM

For goodness sake, learn to PROPERLY configure your damn pool settings, difficulty or how you rent.

Over the past 2 weeks I've had more people rent scrypt and SHA256 rigs from me that had no clue how to properly setup a pool or how
to fracking READ the rig description, where it is explained in the simplest terms how to set the rigs up.

Then they blame everything on the rig even though it was fine before and after the rental . Go figure..

LEARN TO SETUP POOLS or DO NOT RENT!

From time to time we will see a comment that seems to think we have bias to the renters or bias to the rig owners. The truth is a service like ours will always rely on both rig owners and renters. Our service cannot exist without both.

Our system has many tools that facilitate our review process but we do manually review every single rental that processes through our system. It is not impossible to get it wrong the first time. However, throughout our system we have quick links for you to reach support or submit a ticket. We're always happy to review a rental you might have a concern with as we would never pretend that a mistake could not be made. I'm sure if you check around the user base you will find that we never charge a mistake against the rig owner or renter and simply refund from our own funds.

In 90% of the requests for review it is easy enough to look at the charts and see that a rig operates flawlessly before and after the rental period. We then look at comments made in communications to see how responsive both parties were. The next step is to exam the hashrate vs worker difficulty and all of the reported pool messages. Our system to the decimal point then provides an accurate refund amount.

All of which is great, but it's after the fact a rental is done and the ticket has to be opened and you have to baby sit every rental, to check for credit backs in case the hash rate was less or incorrect difficulty taking a long time to get properly set to the miner, etc..

This message is for the renters, not a jab at any rental services.