Quote from: The Madhatter on May 17, 2011, 08:28:55 AM

Oh boy.. where do I begin...

Basically this person tried to scam me so I refused his business. I have the right to refuse business don't I? I mean, everyone does. Try starting a fist fight at your local bar and see how willing they are to serve you afterward.

He booked a locked in trade and mailed the cash "when he felt like it". Better described as "when he was sure the rate would go up". He mailed a letter from the same country and his post mark and order date were almost 1.5 months apart. I'm sorry, but I can't be expected to hold rates forever. I simply can't do that.

I reversed his deposit and mailed his cash back to him. Not once did he email me about it. He decided to wait until I revised my site (a week later) to post here. Tsk tsk.

Avoid doing business with this guy. I know I will.

Quote from: Bobby on May 14, 2011, 11:20:32 AM

So I booked a transaction three and a half weeks ago for 288 BTC at $350. I send a 10% deposit to lock in the rate at around $1.2 Canadian. I mail the money the next day and then wait and wait and wait for over three weeks. Then yesterday I find out that my deposit has been refunded and the Mr. Madhatter is "unable" (more likely unwilling) to honor the locked-in order because he decided that the prices were "too volatile" currently for him to honor his own word.

...

Sorry it took me a while to reply. As I'm very busy, I only have a few minutes each day to visit the forum. You must be mistaken about which transaction this is concerning because my trade was booked on April 22, 2011: https://www.bitcoin4cash.com/status.php?tcode=bfc81c4efeb1779ed2b9c49699c700705387e1a0 and was marked canceled on May 13, 2011. I first noticed on May 13 but only had time to make my post on the forum on May 14. Sorry for the lack of private communications in trying to resolve this issue but since I don't have much time to access the Internet and since I felt that your statements made on your website were unambiguous in their intention, I felt compelled to warn the community as quickly as possible of the situation.

I'm not sure where you get 1.5 months from since my transaction was already canceled by you after only three weeks of being booked. It may have taken me a few days to get the payment mailed off although I did send it as soon as I could get the money together at my earliest convenience. If it had been mentioned anywhere that there was a maximum delay to mail the letter then I would have respected that deadline but there was no such indication and I could only assume that I was allowed to mail the payment whenever was convenient for me. Since I'm very busy operating several different businesses and since I was making this transaction on the behalf of a friend of mine who had to first give me the money to send to you it was not my highest priority time-wise and may have indeed been delayed by a few days but obviously not 1.5 months as claimed (since the transaction was booked less than one month ago at this time). I'm not sure how you can know what my intentions were and claim that I was attempting to scam you while admitting no responsibility in the matter when I was respecting all the terms specified on your website. I had done business with you four times in the past and was very satisfied with the service every time (even though on a few occasions it took a several weeks between the time I mailed the payment and the trade was completed) so had no reason to be worried that there would be any problem this time around. I think a 60-day time limit is reasonable however this time limit is still more than a month in the future so I'm not sure under what grounds my transaction is being canceled and I'm being accused of wrongdoing. If you would consider reversing your decision and completing my transaction then I would be very appreciative, would retract any accusations I made against you and would certainly continue using your services many times in the future.

I have to say I don't think Madhatter had any wrongful intentions or had the intention to scam anyone (unlike he accuses me of doing) but rather made some important business mistakes by not properly anticipating his own risks, by making the terms of use of his service overly ambiguous and by choosing to resolve these mistakes in such an unprofessional manner.