Hiring a person to be a staff of the support service is never an issue for Stunna , in fact with his profit from PrimeDice he could hire tons of people but hiring a trustworthy person to do it is an issue for him. Hiring some random people will just resulted that some sensitive data from the players will be leaked , example of it would be email address and I believe no one wants their personal email to be spammed with
He valued his players privacy especially email address and therefore he would not let anyone check on the email except him and Edward ( and perhaps some other ), this is the reason that support service is very slow. Plus that MICRO claimed that over 80 % of mail that they got would be just a troll mail (references below )