Quote from: ITOP_Gareth on August 18, 2015, 04:16:17 PM

Quote from: notlist3d on August 18, 2015, 01:28:58 AM

How are you doing this though? Are you having customers send to you or sending to bitmain as if it was you?

Bitmain terms are here: https://bitmain.zendesk.com/hc/en-us/articles/202661989-Limited-90-Day-Warranty-Terms-

They clearly post: "it does not extend to owners of the product other than the original owner" and as first buyer and not official reseller you are original owner. They even warn of resellers may claim to have warranty that do not on sales "Some resellers may claim the units be qualified, however, it may not be."

Can you please show us documentation where Bitmain say's your not an official reseller yet you may transfer warrenty?

Hi, thanks for your question.

Currently, it seems Bitmain do not allow warranty claims through resellers but we are attempting to communicate and work with them on this issue.

In the mean time, I can confirm that we are offering an ITOP 90-day warranty - the same as the manufacturer - on all purchases of the S5+ made through our official site. If you need to return a faulty unit, you can send it back to us within the warranty period and we will continue to offer this unless we can do it through Bitmain in the future - this is our guarantee.

As a result, our costs are a little higher due to extra expenses in dealing with warranty claims but we offer more payment options and better customer service and support on our full range of products.

Can you list the TOS to your warranty? Bitmain has a page with TOS for warranty.

Thak you for saying offering "we are offering an ITOP 90-day warranty". I still think you should say like manufacture not same as. With being a unofficial reseller it truly is not same as. So you are getting better but still not there on describing it.