Quote from: Coin-NRW on August 19, 2015, 01:25:55 PM

Quote from: AdvancedCash on August 18, 2015, 06:09:39 PM

Quote from: Coin-NRW on August 18, 2015, 05:46:44 PM

Hello Advancedcash!

I tried to get in contact with your support staff with your ticket System, but there was no answer for 3 days now.

My problem:

The balance of my plastic card was 651,02 EUR, but there are now two new transactions with -740 and -10 EUR.
So my Balance is now -98,98 EUR.
This two transactions are wrong, and the negative (!) balance is wrong too.
Please correct my balance.

Please get in contact with me per PM.

Thank you.

Hey. I did see your ticket, but thing is, we are evening out a few things related to the newly launched EUR cards with our card vendor and I haven't been able to get all the details on this for you just yet. Sorry about this delay, I'm on it and I'll make sure we respond to this ASAP.

Hello,

thank you for your answer. I understand that the EUR cards are new and there can be problems, but how much time will you need to refund my money?
Thank you again.

Hello,

a short update: Support got in touch with me pretty fast. Today all money was refunded.

Thank you!