Quote from: CEX on August 21, 2015, 02:15:28 PM

Quote from: djselery on August 21, 2015, 02:12:19 PM

Quote from: CEX on August 21, 2015, 11:07:38 AM

Quote from: flip21 on August 21, 2015, 10:57:19 AM

@Cex, Still no comment regarding the theft of bitcoin via maintenance fees i see...

@flip21
We agreed that it was our mistake.

According to our refund policy (https://cex.io/refund-policy)
Section 6 - PROCESSING TIMELINE

Refund/Return will be processed within twenty (20) Business Days from the date of notifying the User on the CEX.IO decision.

Since the request and final decision was sent on 17th of August - please give us time to process this request.

Thanks.

20 days!?

? i was told 6... what the....

Yes, please don't worry, we will make a refund in the shortest possible time, but according to our terms we have 20 days in case anything goes wrong.

Then you need to train your staff to stop saying things like this:

Quote from: djselery on August 19, 2015, 03:10:15 PM