Quote from: BitJohn on September 08, 2015, 01:59:55 PM

Quote from: FrozenOne on September 08, 2015, 01:51:13 PM

Quote from: BitJohn on September 08, 2015, 12:39:31 PM

This user refuses to reset his password in order to regain control of his account. If he just does a simple password reset he would have had his coins forever ago.

1. Cryptsy cant change your password they have no way to do so only users can.
2. User not wanting to do a password change generally means to me they don't control the account and cannot reset it.

So as soon as he resets his password he will have his coins its really pretty simple. He just refuses to do so, and refuses to acknowledge the fact that he forgot his password.

If this is true, then the OP seems fishy if he can't simply reset his password. I'd love to see his response to this.

The thing is I honestly believe he is who he says he is. I just think he forgot his password its never been changed, but like I said our system doesnt allow us to force a password change.

As far as his accusations about changing security on his account. He had a whitelist IP that we removed as a potential issue. The whitelist IP doesn't prevent other ips from using an account it just ensures that certain IP's don't get blocked due to high API activity.

We wont send him his DASH to an address manually because our system also doesn't allow this. Only users can withdraw users funds.

So like I told the OP in numerous tickets do a password reset. Wait the mandatory password change 24 hours and withdraw your funds.

Isn't there something in your terms about not discussing/disclosing/sharing customer account related information in public? Not sure how privacy laws are where you are but discussing customer information in a public forum is a big NO NO where I'm from and could lead to very serious consequences for a company doing it intentionally and recklessly.

In any case, one more reason to stay away from Cryptsy for me.