Quote from: AndersAA on September 11, 2015, 09:33:14 PM

Quote from: AndersAA on September 10, 2015, 03:51:24 PM

I've been waiting 5 hours for a 2BTC withdrawal and four hours for a support response today...

It's rather annoying that some withdrawals are instant whereas others are not and we don't have an estimate for how long support takes to reply :/

How long should we expect to wait for a response from support@cloudbet.com at the moment?

What's the point of your loyalty points when they're not redeemable in any way and you never issue new bonuses?

Withdrawal processed after 15 hours. Support ticket closed after 18 hours.

Subsequent withdrawal times and amounts:
2.5BTC - one hour-ish
3.7BTC - instant

I have no reason to distrust Cloudbet but the common server issues(server response times/cloudflare)/technical issues(have had to delete all session cookies a few times to get the live dealer casino up and running), random withdrawal times and slow support doesn't actually make me feel safer betting there.

Cloudbet - it works... Most of the time...

Hi AndersAA,

We currently use a service from Blockchain.info to send a number of our outgoing payments. They have been experiencing some technical issues in the past week which have caused a few delays in processing of player withdrawals.

We're still processing withdrawals within 24 hours and are in the process of moving to a more robust, reliable system that will ensure we are less affected by third party outages.

Thanks for your patience. Please let us know if there is anything else we can help with.

Cheers,
Cloudbet