Quote from: wpd on July 11, 2017, 12:48:58 AM

Quote from: Jacob Worsøe on September 20, 2015, 07:26:55 PM

Quote from: ZenJB on September 10, 2015, 09:12:55 PM

I've send my Bitcoins that I've earned using my Faucet Rotator but it says
"The exchange is too small
We have received your coins but the amount is too small to exchange. The miner fees required to transfer the exchanged coins to your wallet exceeds the amount you have sent us, which makes it impossible to exchange the coins."

How can I get my Bitcoins back?

How can I in the future trade safely my Bitcoins?

Regards
ZenJB

Hi ZenJB

To protect our users from making small and expensive exchanges we have created a system that prevents making very small exchanges. The miner fees for a Bitcoin transaction is usually between 0.0001 and 0.0002 bitcoins. If a user tries to exchange i.e. dogecoins into bitcoins and send us a very small amount of dogecoins it will become a very expensive exchange, because the miner fees will eat up most of the exchange amount. If a user sends us a small amount of dogecoins the system prevents the exchange from being processed to protect the user. The user is notified by email, as well as on the site, and is instructed to send us their dogecoin wallet address so we can refund the full amount of coins. This is done free of charge and we will pay all transaction fees.

In your situation, I will kindly ask you to send the deposit address as well as your Bitcoin wallet address to our support at support@exchangemycoins.com and we will refund your Bitcoins to you, free of charge.

Best regards
Jacob Worsøe
ExchangeMyCoins.com

What amount in bitcoin constitutes too little? It would be nice if the lower limit were on your website.

Hi, we have made a video that shows how you can see if the amount is too small: https://www.exchangemycoins.com/faq#faq-12

Please also see this FAQ for more information: https://www.exchangemycoins.com/faq#faq-13

Best regards
Jacob Worsøe