Quote from: TomasXAPOReview on October 13, 2015, 03:11:50 PM

Is XAPO legit? I'm not sure yet. Wanted to review their debit card aswell as their service. Transfered around 0.60 BTC to my "XAPO Vault". But to order a debit card the coins have to be sent to the "Personal wallet", and not the vault. So I did an internal transfer between my Vault and Personal wallet which is supposed to take 48 hours. 48 hours is a bit too much if you ask me. Especially if it's just swapping between two of my wallets that's on my account (i.e NOT withdrawing).

But now. 4 days (!) later it's still "Processing". How can this process even take more than 24 hours (or 5 min)? No response from the support at all even tho I've sent 2-3 messages regarding this. Will keep you guys updated. Be careful.

Edit: Received to my "personal wallet", with some extra as an apology. Not sure what to do now after my first impression is quite bad. Do they deliver their debit cards as promised or not? Anyone here with experience?
Got a pretty reasonable explanation on why this takes some time tho:

Quote

Although you are correct in saying that it is an internal process, it is an internal process that is done completely offline, but also needs signatures from 3 different vaults that are dispersed around the world. The Xapo Vault is the most secure place to store your bitcoins, so we do not compromise security for convenience, which is why it normally should take 48 hours. In this case, there was an error on our end in which one signature was still required and it was waiting on this, which is why your vault retrieval took longer than 48 hours and we sincerely apologize about that!

Edit2: Meh. Went ahead with an order anyway. Stay tuned for review...

I was wondering about this question for a while but never bother asking.. Maybe this is the right time and thread to ask Grin

what's the benefit of putting our btc on vault? does the amount slightly increases by time? Or... its just safer that way? and what's the difference with the basic "normal" wallet?