Quote from: Nera on October 15, 2012, 02:21:00 PM

I have a completely different problem with the same company, I went to do a transaction and it failed originally now when I retry I get "We are sorry but we are unable to accept this transaction at present. Please double check your transaction amount is within limits or try again later." So basically I'm blocked despite never actually getting any bitcoins.

Contact support if you have any queries.

Only I try contacting support and no response, I then spoke to yankee above^ who put me on to someone elses email ad got no reply...

I could understand if I was scamming or something but to be a normal customer and recieve no answer from 24/7 customer service for 2 days then get fobbed off with someone else who doesnt answer - Its really not that hard all they need to do is cancel the block or any previous unfinished transactions and let me pay their company...

Nera,

You and I spoke already.

Your issue has nothing to do with BitInstant, it is a bank problem which we sent you the information already.

We are receiving the following from the bank;

Step 1 of 3. This is the current step of the process.Memorable Q&A
Step 2 of 3.Activate Secure Key
Step 3 of 3.Confirmation

It would seem you need to activate your Secure Key first.

Please log in through PC to the bank and activate the Secure Key.

We answered every phone call, email and PM from you. Why do you say I don't respond?

Also, you are not blocked. We don't block anyone. Just try a different account # or email address, it's likely a cache issue.

Charlie

Quote from: Nurburgring on October 15, 2012, 07:35:57 AM

I am not Jason. It's Jenny. And you've cut me short $250. I understand that my order was processed at an earlier time, but with CURRENT conversion rates I've lost money. The LEAST you could do is compensate me. Hell, in the email it even says I am being given FAR less money than I am supposed to receive. Yes, it is a problem, and no, it is not resolved. You guys stopped responding to my emails as soon as I mentioned compensation or a refund.

Jenny,

We already spoke about this.

You broke our Terms of Service and violated our limits. BitInstant does not guarantee any Bitcoin price, only a USD amount

Moneygram froze all your money because you did $6,000 at one location. It clearly says on our website limit is 2k. Not only did you violate that, but you also did it at the same branch when we write 1k limit per transfer. Please use common sense.

We answered all your emails, calls and PM's, In fact, I just responded to your next email.

Once Moneygram unfroze your funds, the order was processed in the exact same USD amount as you were quoted.

-Charlie

Quote from: The_Duke on October 15, 2012, 01:42:51 PM

Bump. Curious if and how this was resolved

Yes, the customers in question are speaking to us every day to resolve it.

We process all orders instantly, unless there is a violation of our limits or our software messes something up, where we pay for the fee.