Quote from: enmaku on October 15, 2012, 08:59:19 PM

Quote from: Nurburgring on October 15, 2012, 08:57:12 PM

Quote from: enmaku on October 15, 2012, 08:54:46 PM

Quote from: Nurburgring on October 15, 2012, 08:45:24 PM

Charlie,

Clearly you have NO idea what you are talking about. I have told you multiple times that it was two people, me and a friend. He did $1400 while I did $2000. Obviously we did NOT break your ToS. We even went to two separate banks to do our deposits, maximum $1000 dollars per deposit. There is no way in hell we broke your ToS. I emailed you with one account to make it much easier on you guys instead of having my friend email you guys as well. All I've gotten is terrible service and I'm now down $250 dollars. I did nothing wrong, and you guys delayed my coins for more than a week, and have skimped me out on coins on the preface that I "broke your ToS" when obviously I have not. This matter is nowhere near resolved. Stop pulling numbers out of your ass to make me seem like the bad guy.

Edit: I have the receipts to prove my position. I sent them to you guys three times and yet you still say all of this.

Whether BitInstant did anything wrong or not, you're still breaking the #1 rule of Bitcoin: You have expectations. Exchange rates are super-volatile and not everything on the USD side happens as cleanly and instantaneously as the BTC side. If they fulfilled your order and you lost $250 due to exchange rate fluctuations while USD-side banking crap delayed the transaction that's just part of the risk you're taking when purchasing a volatile asset.

Again, I'm not automatically dismissing BitInstant's liability, I don't know the details of your particular case well enough to actually place or even discuss blame, but BitInstant exists to speed up and simplify these transactions, not to guarantee you against losses due to market volatility. If they actually wronged you in some way, feel free to go after them, but if you're just crying because you bought in at price X and in the time it took to complete the buy BTC is now worth < X - JOIN THE CLUB. How do you think those of us who had to go through days-or-weeks-long ACH transfers or Dwolla nonsense to get in or out of the market feel? You've got it good and you're still complaining.

Damn whippersnapper, GET OFF MY LAWN!

I believe that they HAVE wronged me. I have been buying BTC for quite a while, believe it or not, but not always through bitinstant. Hell, in the e-mail they sent it even says they're giving me 880$ of btc instead of the usual 950ish. And that's 3 separate times. If my transfer was frozen shouldnt they give me BTC according to the current rate since it is processed during this time? And if they are to give me BTC at time A then they should give me as much as the rate is at time A. That's just how I see it.

And what if the price difference were reversed? Would you be quietly grinning at your little win or would you be on the forums complaining that they gave you too much?

That's not the situation we are discussing right now. Maybe I would be, maybe I wouldn't. I don't know why you feel like you have to play the crusader of justice here, but as of this moment I feel like I have been wronged, and that's why I am trying to get them to work it out.