We even went to two separate banks to do our deposits, maximum $1000 dollars per deposit.
You're lucky their AML software didn't flag you for structuring then.
I deposited mine at one and my friend deposited his at another. Would that really get flagged?
Charlie,
When I set up the transfers, it gave me what account to deposit into. I transferred into whichever account that it said to, I have no idea how to transfer it into different accounts.
I would say look at the handwriting on the deposit slips but that is impossible. I would think that bitinstant would reimburse me for the amount I have lost since I did not actually break the ToS. Nowhere did it say that two people can't deposit at the same time.
I wasn't talking about bank account, Im talking about Bitcoin Account.
Look at your email to me:
Hello, I deposited a total of $3400 dollars today and have only received
$1000 dollars worth. I have all 4 receipts. $2000 were sent to this email
address and $1400 was sent to a friend's email address. Please help me
solve this problem, thank you.
Since $3400 is more then $2000..you violated the TOS and had the funds frozen
Once you explained to us that it was
your friend who made the deposit (which contradicts your email) we waited a few days until we had the funds, and then released the USD amount to you.
The price went up during those few days.
However, if the price went down and we gave you the same amount of coins, you would complain that you want more coins!
This is why
we do not guarantee how many BTC you get, only the USD amount.
-Charlie
What I don't get is why the emails clearly stated that I received 881$ of BTC instead of 950$. If it was frozen while processing, shouldn't it say that I have received 950$? And shouldn't you re-process to ensure that the customer is receiving the correct amount of BTC, so they don't get more or less than they should? You have to manually process it anyways, do you not?
enmaku, I get where you're coming from, seriously I do. If resolving it in private worked, I would be doing that right now. But they've stopped responding to my emails 2 times so far, and each time I come onto the forums they respond. I take it back to emails, and what do you know, they stop again! I'm not one to start a shit-flinging contest, especially if it has to do with a business' well-being, but I DO feel wronged and from what I've seen in the ToS, I didn't violate it at all. Your bitch mode rant wont stop me from working this out til the end.