Quote from: Yankee (BitInstant) on October 15, 2012, 09:42:56 PM

Quote from: Nurburgring on October 15, 2012, 09:33:51 PM

enmaku, I get where you're coming from, seriously I do. If resolving it in private worked, I would be doing that right now. But they've stopped responding to my emails 2 times so far, and each time I come onto the forums they respond. I take it back to emails, and what do you know, they stop again! I'm not one to start a shit-flinging contest, especially if it has to do with a business' well-being, but I DO feel wronged and from what I've seen in the ToS, I didn't violate it at all. Your bitch mode rant wont stop me from working this out til the end.

Dude, that is such a lie.

No offense, but your digging yourself into such a hole.

We've answered every email, PM, and phone call to you, even on Saturday and Sunday.

Quote from: Nurburgring on October 15, 2012, 09:33:51 PM

What I don't get is why the emails clearly stated that I received 881$ of BTC instead of 950$. If it was frozen while processing, shouldn't it say that I have received 950$? And shouldn't you re-process to ensure that the customer is receiving the correct amount of BTC, so they don't get more or less than they should? You have to manually process it anyways, do you not?

You did, you got the same amount of USD worth of BTC on the day we released it as you would have gotten 2 days prior. The only difference is the price of Bitcoin went up.

Note that the exchange rate has changed since your order was created. The coins were bought then, at a higher exchange rate. This is to ensure that the most up to date rate is used when an order is processed. In this case, the exchange rate went down. This is exactly what you would have gotten had the transactions not been frozen for violating our TOS.

You also did not respond to this:

Quote

Hello, I deposited a total of $3400 dollars today and have only received
$1000 dollars worth. I have all 4 receipts. $2000 were sent to this email
address and $1400 was sent to a friend's email address. Please help me
solve this problem, thank you.

Why did your email say you deposited $3400 and then you said it was actually your friend?

Your making lies after lies up, we did not wrong you.

-Charlie

I honestly don't know why you keep saying things that didn't happen. You have replied to all of my PMs, but I can pull out emails that you guys failed to reply to. I have never called you guys on the phone.

enmaku, would it make you feel better if I PM'd you the emails they failed to respond to? But you have made your point. I did agree to their ToS, and if they can't see it from the customer's side, then I'm done arguing. I didn't mean for this to become a shouting match, really. I just wanted a response. They didn't respond to me through email, which is why I came here. Obviously Charlie is going to say different things, but I'm finished. I'm taking my business elsewhere, Bitinstant has been less than satisfactory for me.

Edit: Charlie, it clearly says some was sent to a friend's account. I may have typed "I" but it wasn't me. It slipped that way. I cleared it up later by saying it was a friend and I