Quote from: chicken65 on October 24, 2015, 01:11:53 PM

Quote from: Xapo_Partners on October 22, 2015, 07:04:41 PM

Quote from: kcanup on October 20, 2015, 11:14:43 PM

WTF?? Whenever i try to withdrawal cash from my Xapo debit card, ATM says not enough funds even tho i'm 1000% sure i got money in my xapo account and 100s of confirmations already?? This card only work occasionally so dont rely on it for your urgent withdrawals guys. It making me sick whenever i go to withdraw money and im already thinking to dump it Angry

There are a few things that could be happening in your case:

1. Your card could have been blocked due to many failed attempts or incorrect PIN (which at times is not your fault, it's the ATM that fails to pass us the correct info). You can solve this by PMing me or by emailing support@mychoicecorporate.com who are the card issuer and can unblock your card if you email them from the email account associated with your card.

ever consider folks are not using the wrong pin number? That's the same line repeated to me over and over. Every time I contacted support it was always and without fail made out to be an error on my part. I made no errors. The card simply didnt work, but you manged to get $40 approx out of me eh...That can mount up if yo have had thousands of people buying in to this. Im not suggesting Xapo is a scam, but well when it doesnt work why stop taking peoples money eh...

If you dont think your issue is related to wrong PIN send me a PM and I will investigate for you. However, we mention this because more than 90% of the cases are related to wrong PIN.

A debit card can get blocked for 3 reasons:

You are using an incorrect PIN with your card purchases.
You've tried entering to MyChoice's webportal too many times with incorrect credentials. For security reasons they will block your card
You've tried calling MyChoice's card activation/PIN retrieval phone system, and entered incorrect information - again, MyChoice will block your card for security reasons.

To retrieve your Debit Card PIN, you can login to your Xapo account, and go to your main wallet. Then click on the little gear wheel on top of the card image to access your wallet settings:

You'll be taken to your Wallet Settings page: click on "View PIN" to retrieve your Debit Card PIN. As I mentioned, if you dont think this is your issue send me a PM with your email associated with Xapo and I will help you.