Quote from: bgerg on October 26, 2015, 06:29:57 PM

Quote from: Cloudbet on October 26, 2015, 06:07:26 PM

Hi bgerg,

We can only help you if you contact us from the email account associated with your Cloudbet account.

Thanks in advance for your cooperation.

Regards,
Cloudbet

You know all the necesserly data.

You have to settle all pending bets, there is no need to contact to you.
You have to settle not only my bets but all those bets (from other customers) that already ended.

You are a bookmaker if a match ends then you have to settle the bets accordingly.

What if i do not contact you via my registered email, you will never settle those pending bets? Who are you? Are you a bookmaker?

Do not help me, do what is your job, settle all pending bets in your database which should have been settled more than 3 6 and 9 days.

pending   EventSheffield Sharks v Leicester Riders   SelectionLeicester Riders -3.5   Stake0.397   Price1.90   Statepending   TypeStraight
Bet ID1180408   MarketPoint Spread   Date23 Oct 2015   Start20:30
pending   EventAudentese SG/Noortekoondis v BC Kalev/Cramo   SelectionAudentese SG/Noortekoondis +49   Stake0.42   Price1.87   Statepending   TypeStraight
Bet ID1171225   MarketPoint Spread   Date20 Oct 2015   Start18:15
pending   EventNorrköping Dolphins v Malbas   SelectionMalbas +16.5   Stake0.42   Price1.87   Statepending   TypeStraight
Bet ID1171158   MarketPoint Spread   Date20 Oct 2015   Start18:34
pending   EventKK Helios Domale v KK Elektra   SelectionKK Helios Domale -31   Stake0.45   Price1.80   Statepending   TypeStraight
Bet ID1160766   MarketPoint Spread   Date17 Oct 2015   Start20:00
pending   EventAngers Women v Arras Pays D'Artois Women   SelectionOver 135.5   Stake0.4   Price1.87   Statepending   TypeStraight
Bet ID1160651   MarketTotal Points   Date17 Oct 2015   Start20:00

Cloudbet settled my pending bets two days ago (first time 3 pending bets from 5, 12 hours later the last two one).
2 of my bets were settled 10 days after the event date.

Today I got a new email from cloudbet.

Hi Bgerg,

You will need to contact us from the account linked to these bets if we are to check them.

Best,
John Paul Marley

So cloudbet already settled my bets but they are not aware of this.
So i think cloudbet has no full control of their site/database/engine.