Quote from: Severian on October 18, 2012, 04:09:39 PM

Quote from: SaltySpitoon on October 18, 2012, 04:06:25 PM

I don't see to much defending besides saying that it was an honest mistake.

It's obvious incompetence, not an honest mistake.

That was the issue.

Yes, and that is your opinion.

However, thats not the issue, so please do not try and divert the debate.

SaltySpitoon is making the point that you were wrong about saying I defended them, which is extremely clear that I did not.

Even though I disagree with you, and my statement on Page 1 clearly shows I was not defending them, for the sake of not arguing, I cleared up my statement.

Just like I clarified my statement, so should you.

Quote from: Severian on October 18, 2012, 03:48:27 PM

Quote from: Yankee (BitInstant) on October 18, 2012, 03:41:02 PM

You keep making this point that Im defending them, when I've said at least 4 times now I am not. Please stop making that point.

We have a difference of opinion:

Quote

I wouldn't be too pissed off because its an easy mistake to overlook and can happen to anyone.

Calling it gross incompetence may be out of line. While your information is extremely sensitive, even you could have made the same mistake if you were in their position.

That's a defense, Charlie. It's a classic apologia. The fact that you interjected on this thread at all re: another company is evidence of defense.

Mtgox's actions are gross incompetence. It's moving beyond incompetence into outright dickishness.

Be very careful of what you appear to defend.

The proof that I am not defending them:

Quote from: Yankee (BitInstant) on October 17, 2012, 03:28:27 PM

They just moved to a new office like 2 weeks ago, and probably forgot to update the address on that page of their website.

Although its their fault, I wouldn't be too pissed off because its an easy mistake to overlook and can happen to anyone.

Calling it gross incompetence may be out of line. While your information is extremely sensitive, even you could have made the same mistake if you were in their position.

To rectify the situation, I suggest MtGox pay for the shipping costs all 3 times. If I were in your shoes, that would make me happy.

Also, the AML rules are not their own, they have to follow the standard of both Japan and the USA (Japan being much more strict) but it allows them to stay operationally legal in both jurisdictions.

and my clarification...

Quote from: Yankee (BitInstant) on October 18, 2012, 03:44:31 PM

Reposted my edit above:

There have been numerous claims that BitInstant is defending MtGox on this issue. This is not the case. What happend here is totally unacceptable and I've even said I think MtGox should pay financially to this customer for the problems.

At the same time, as of now, I am the only one who got in touch with MtGox on behalf of the OP and told them that I believe this is unacceptable.

BitInstant defends the right of every Bitcoiner, regardless if they are a customer of ours or not.

I apologize of my original comment was not clear enough