Quote from: btcprice on October 28, 2015, 09:08:49 PM

Quote from: TGH on October 27, 2015, 07:47:49 PM

Quote from: btcprice on October 27, 2015, 07:33:29 PM

Quote from: TGH on October 26, 2015, 08:58:05 PM

Quote from: btcprice on October 26, 2015, 03:42:21 PM

Still no withdrawal. Now they've stopped replying to my emails. Not looking good.

I still don't have my withdrawal yet either. I am now 63 hours stuck in pending with no transaction ID.

Still no withdrawal. Still stuck in Pending with no transaction ID.

Withdrawal on 2015-10-22 21:02:15.

No replies from Cryptsy to my daily emails.

That totally stinks, and I am very sorry to hear that. I received my last substantial withdrawal of slightly less than a BTC this morning. My original request for that was put in yesterday. That leaves me with very little money on Cryptsy at the moment (around $50). I'm not sure what to tell you, but here is everything I did:

1. I waited for about 8 - 12 hours before opening any support tickets for each withdrawal. I kept any writing in my support tickets short and to the point. I also tried to be polite, for the most part. Additionally, I never opened more than one support ticket for each individual withdrawal issue. In other words, I never had more than one unresolved support ticket open at any given time.

2. I frequently mentioned I was having long-term issues in the chatbox, as well as handed my ticket #s off to every admin that appeared. I also intermixed this with normal chatter. I wasn't a broken record, and I wasn't persistently annoying (maybe a little, though). If an admin told me my problem was being looked into, I would leave it at that until another 12 hours passed with no resolution. Then, I would mention it again. If you go to mention your issue again 12 hours later, it might help if you do this with the same admin you mentioned it to previously. That way, they might start to feel a true sense of urgency that nothing has been done yet. Also, by the 60th hour of doing this, there really isn't much an admin can say to defend the issue. It is clearly just ridiculous to everyone at that point. Additionally, if I was receiving a broken record answer from admins in the chatbox, I would politely probe with more specific questions to attempt to gain more clarity on the situation, as well as make them accountable for what they were telling me.

3. I made every effort to be polite, unless what I was being told was so ridiculous that I couldn't help but cry, "Bullshit!" That only happened once, however. You can read that story here... https://bitcointalk.org/index.php?topic=1217578.msg12775249#msg12775249

4. I'm not sure if this one matters or not, but I never tried to do more than one withdrawal at a time. I put in the withdrawal request and then waited until I actually received the withdrawal before putting in the next withdrawal request. It took me just about a week to get my money off Cryptsy. I was also 100% in BTC while I did all this, and I don't know if that made it any easier or harder.

5. Keep a detailed record of what you are being told and when, including things that are said in the chatbox. That gives you future ammunition to support your claim that your problem is long-standing, for both public and private use later, should that become necessary. Also keep a detailed record of your pending withdrawal requests and the dates and times you confirmed those requests by email.

6. Make some noise! I created this bitcointalk thread and then took a few steps to publicize its existence. The only steps I took to publicize were sending a friend in with the link after I had been secretly banned and then my own mentioning the link to this thread in the chatbox one other time, when I knew some of Cryptsy's regular heavyweight traders were around, to make sure they knew there was a problem (and that this thread existed). Those were the only public mentions coming from my own efforts (and the friend who helped me initially). A few other people then picked up the link and spread it from there. It's not like I had a following here at Bitcointalk to begin with. My first post ever here was the OP of this thread. It really does go to show you the potential power of social media.

If all that sounds like a royal pain in the ass, it is! No one should be made to feel those steps are necessary just to have access to their money.

I find it funny thinking that I never would have gone through the effort to create this thread if Cryptsy hadn't used the crappy tactic of secretly banning me in the first place, when all I was doing was politely complaining about a very real, long-term problem that was ENTIRELY their fault. Now, this thread is quickly rising toward 1,200 reads.

I believe most of the regularly appearing chatbox admins do not have the personal power to immediately solve your problem but would likely help you immediately, IF they were able. In particular, the first people that come to mind in that category are Horus, DCGirl, GreenLion and Nordman, though there are a few more. About those aforementioned people, I don't have a single complaint, and I do believe the actual solving of withdrawal issues is not in their hands. If pressed to critique them, they should often replace their sometimes seemingly blind defense of Cryptsy with simple apologies, as well as allow those apologies to flow freely. If I had to choose one of those people to run something higher up the ladder, I would personally choose Horus, but that is just my opinion. He has been there the longest, and I believe he is an actual employee of Cryptsy.

Thanks for the suggestions.

I heard from Cryptsy today. They said my transaction was "stuck" so they cancelled it and asked me to try again. Why couldn't they have done that shortly after my transaction didn't go through on the 22nd??? It's because they are incompetent, that's why.

I tried again and had the same result of the withdrawal getting stuck. I then converted some Cryptsy points into BTC and sent 0.01 BTC and it went through. Then I tried to send the rest and it got stuck.

I created my own thread so more people can find out how much of a problem this exchange is.

Just to let everyone else know. I started my own thread and was able to get all my BTC finally transferred. It took several attempts at withdrawing. I had 3 separate withdrawals and 1 went through right away, a second went through a few hours later and finally the third withdrawal went through after a day.

I think I will start a new thread on any issues in the future but thanks for letting me add to your thread.