Quote from: Epoch on October 21, 2012, 04:35:31 PM

Quote from: psy on October 21, 2012, 01:51:15 PM

Quote from: Syke on October 21, 2012, 06:47:03 AM

Quote from: Inaba on October 21, 2012, 12:02:05 AM

Quote from: Syke on October 20, 2012, 11:09:59 PM

Quote from: BitcoinINV on October 20, 2012, 03:53:06 PM

Think I will add this information to what my attorney general has already got..... He did refund my money but it was only cause I got the Gov involved.

You're lucky. Their official policy is pre-orders are "non-refundable".

No luck involved. Email office@butterflylabs.com and we will happily refund your order at any time. It's always been that way.

We've had, hmm, 6 order cancellations in the past 3 months. Each time, the person emailed and we cancelled the order and refunded the money immediately. BitcoinINV never once asked for a refund.

If that is truly your policy, why does your website state otherwise?

I would say it's a "Cover Your Ass" policy.

My experience is consistent with psy's assessment; BFL's official policy is just a fallback ... in reality I have never heard of anyone being refused a refund from them. I've requested an order cancellation/refund from BFL myself and it was processed the same day. No hassles, no questions asked.

Even if everybody (except BitcoinNV) is being 100% honest and up-front in everything they say, the question remains about when the 'fallback' would be exercised. Would it be when they run out of money, or when outflows threatened to exceed inflows? Time will tell, or at least will tell what the answer probably would have been.