Quote from: cryos75 on November 05, 2015, 04:57:38 AM

Quote from: hawkfish007 on November 04, 2015, 11:27:55 PM

Quote from: Biodom on November 04, 2015, 11:24:24 PM

Quote from: hawkfish007 on November 04, 2015, 11:04:32 PM

Small issue with my last B4 order when BTC was at $492. Sent payment right away and it had 6 confirmations before the hour window was up. But my order expired, I did notice that the BTC is still at the address I sent payment to, usually payment address redirects BTCs to another address (to consolidate payments?). Sent an email to webmaster@bitmaintech.com. I know that BM always corrected such errors, but $120/BTC variance at current price. We will see how do they handle this order.

I am in exactly the same situation, also sent payment, also got confirmations, also shows expired.
They typically redirect after 2-3 or even 1 confirms...someone was asleep at the job?

Hopefully, BM will change order status to paid, it's been over 6 hours since I emailed.

Same here.... Had 11 confirmations then order expired. Now showing over 67 confirmations and order status still says expired / unpaid after email with screenshots to webmaster. I would think they would honor these orders. If not, how to we get BTC back?

BITMAIN should get these fixed, but it sometimes takes them a day to do it. I've seen it happen ... every time they release a new product, and they've always fixed the expired orders. Hold on to your transaction number and shoot it to them in a support ticket. I know it's a headache, but it'll sort.