Quote from: ranlo on November 21, 2015, 11:12:44 AM

If it makes you feel any better regarding the ticket, here's my status (the top one has 1 reply, which was me because they told me in live chat to "respond to the ticket to bump it"):

http://i.imgur.com/a8MD6iZ.jpg

I've been in live chat and spoken to 4 different people, all of which said over and over that I will get a response soon. I have long since given up on that.

It's not that I feel bad for me. I feel bad for the site and its customers.

How do you explain such poor customer service? It just makes the whole operation look amateurish.

I can kind of understand it in Twitch's case. They are sick of him continuing to bring up embarrassing stuff from the past that they wish would just go away, and so have written him off as a troll. But for a new player with a good reputation, playing for decent sums, and pointing out clearly verifiable easily fixed bugs on the site I just don't get it. Why promise a reply "within hours" and then stall for 8 days?