Quote from: Betcoin.AG on December 05, 2015, 06:00:00 PM

Quote from: bitcoinnoisseur on December 05, 2015, 05:09:58 PM

I still have ~ 3 dozen support tickets that date back as far as 9 months ago that are still open and unresolved and ~ 1 dozen of which have never even been replied to.

What is your login name? You can even PM us, but we are nearly 100% certain you will not provide it here or in pm because what you write simply is not true.

Perhaps he doesn't want to be treated the way you treated me?

In any case, if you are looking for unresolved tickets - I have a couple for you!

(there are several more, but since you disabled my account - I can't access them)

Here's another I have just the text for (add 50 days to each "x" days ago):

OHYEAH on September 1st, 2015

Hi,
Ive been tracking my buyins pretty closely throughout last month, and Im pretty sure that Im not being credited any Status or Betcoin points for WPN tournaments. I seem to be getting credited for cash games and betcoin tournaments very precisely, but 0 for anything on WPN both before and after the update.

I cant get exact values because all of my casino play I dont have tracked.
Before I put any more effort into it, could you let me know if I should be getting credit? And if so, can you easily calculate how much Im missing? I cant get exact values to prove I never got credit for any because all of my casino play I dont have tracked, but I think its likely.

If that is a tedious process for you, I could probably figure it out in about 15-20 minutes as I have every hand and tournament summary Ive played in my pokertracker database.

I believe I would be Gold VIP at this point if the points were being credited properly.

Thanks!

COMMENTS

11 Comments
OHYEAH's picture
OHYEAH: I know you guys are busy,1 month 1 week ago
I know you guys are busy, bumping so this doesnt get forgotten.

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Betcoin William's picture
Betcoin William: OHYEAH, we have confirmed1 month 1 week ago
OHYEAH, we have confirmed that your getting points for the tournaments you play and your account is accurate. Let's both watch it daily and then report back on Tuesday and we will be able to show you the accuracy in detail. Perhaps you should list out your tournaments and buyins with a screenshot and then put the data into this ticket on Tuesday.

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OHYEAH's picture
OHYEAH: Thanks for looking into this,1 month 1 week ago
Thanks for looking into this, I will definitely take a much closer look.

Quick question to make it easier for me though. Are WPN tournament status/betcoin points programmed to update daily between 6 and 7am EST (along with the points from rake at cash games)? Or are the updated sporatically throughout the day ?

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OHYEAH's picture
OHYEAH: Hi,1 week 2 days ago
Hi,

I was very busy for the last few weeks, and this has taken a lot of effort for me to go through all the logs and decipher the status point payments, something thats very tedious and easy to put off.

I am absolutely certain that i have not received well over half of the status points and rake back I should have at least as far back as July - likely since I first started.

If need be, I will put together, a detailed report to show without a doubt I am not being paid - that would take me a lot of time though due to the lack of Betcoin -> WPN Tournament Records.

I am mostly not getting paid for the bigger buyin events. I havent received any status points or rakeback on a single $215 or $530 mtt since July, for those tournaments alone, I paid almost $300 in rake!

So just on those 14 tournaments, I was shorted about 6000 status points and around 400 chips in rake back.

I believe I can prove that in total I have been shorted much much more than those figures, but calculating the vip level value is tricky.

Anyway just wanted to throw all this out there and hopefully work something out that doesn't involve many hours of crunching numbers in excel and gathering screen shots.

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Betcoin Andrew's picture
Betcoin Andrew: We welcome you to crunch1 week 2 days ago
We welcome you to crunch numbers because we are absolutely certain your VIP numbers are correct. The payouts are done when the tournament finishes and not on the day it starts you should note and tickets do not count towards it. What day in particular are you referring to so that I can show you that it is working properly. There have been a few players that come in here making these claims and then we take the time to show them very clearly that everything is accurate. We have many players that play regularly now and if it wasn't accurate, you would hear from them all.

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OHYEAH's picture
OHYEAH: Wait a minute, you're telling1 week 2 days ago
Wait a minute, you're telling me nobody is receiving VIP benefits for tournaments they entered via satellite?

Is this intentional, or a programming oversite?

This is a very big deal, you're effectively reducing the value of every satellite by several %, on a site with an aggressive/necessary satellite schedule.

I hope this was just an over site in programming and not something Betcoin is going to attempt to defend. I dont want this to be a big deal, but we have to work something out for the past and future to make things right.

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OHYEAH's picture
OHYEAH: I satellite into every $109+1 week 2 days ago
I satellite into every $109+ tourney I play and often $50+ as well, sometimes a few times, so at least we cleared up we've figured out one issue.

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OHYEAH's picture
OHYEAH: I have confirmed that 5dimes,1 week 1 day ago
I have confirmed that 5dimes, ACR and BCP all payout rakeback / loyalty rewards the same whether you are entered through a satellite or buyin directly. I havent confirmed it, but I think it's extremely likely that betcoin is the only site on the WPN network that considers tournaments entered through a satellite any differently than bought in with cash.

I've been playing online since 2003 and do not know of any other site that has ever had this policy.

I've been here since March. Just since July I know this has cost me well over 9800 in status points, and $125 in rakeback by simply estimating how many $109, $215 and $530 tournaments I've played in that period.

Those figures dont include all the $55 and $60 tournaments or from March-June or the compound value loss by being a lower VIP for longer.

Please let me know how you guys feel.

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OHYEAH's picture
OHYEAH: Tourneys entered via satellite dont receive RB or Points1 week 8 hours ago
I know you guys are busy, but I'd appreciate even a short answer as to whether or not this is a mistake you'd like to fix or a decision you stand by. Even if satellites aren't counted, I'm still missing a LOT of rakeback.

-

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OHYEAH's picture
OHYEAH: final bump6 days 14 hours ago
final bump

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OHYEAH's picture
OHYEAH: Will you please answer? 3 days 13 hours ago
Will you please answer?