I am not so sure if this thread is monitored any more by BFX staff - you might have a better chance by trying a private message on reddit and/or the TeamSpeak server of the BitcoinMarkets subreddit.
One reason I won't use Bitfinex is that I refuse to use reddit. If they can't be bothered to watch this thread fuck them. They are Boycotted.
If you have questions for them just email them at their support email. They always get back to me quickly. It's too big an opportunity to boycott Bitfinex. I agree their community customer service is pathetic, but I don't know many exchanges that have good customer service. It's kind of a Bitcoin industry thing to provide shit customer in my opinion. Better than getting things done at a bank by 100% though.