Quote from: szenekonzept on December 15, 2015, 05:56:25 PM

Quote from: StaisyBit on December 15, 2015, 05:41:31 PM

Quote from: MikeMike on December 15, 2015, 04:35:05 PM

Staisybit should provide it's customers with accurate updates to when their staking site either totally stops
staking all coins or a single coin rather than not even reply to PM's in a timely manner.

Not only is it not good business but it puts the customer in a position of being concerned
to the point they will withdraw their coins they have staking there.

It also makes customers apprehensive to promote your service.

Here is my PM, from about 8 hours ago.

Quote from: MikeMike on December 15, 2015, 08:11:07 AM

Kindly give an update as to what's been going on with your service the last few days and 10 hours.

MM

Some or most of us understand you may be having difficulties or issues from time to time
but the Staisybit staking service has been unreliable for days now especially within the last 16 hours.
I for one do understand that difficulties arise...
The least you could do is reply to a PM.

Sincerely,
MikeMike

Dear MikeMike,

our support channel is support@staisybit.com , not BitcoinTalk pm. If you ask for support over a non-support channel, you may expect to don't get a reply in short time.

That said, I updated the community about Europecoin wallet, immediately. If, afterword, I posted nothing, you can be sure that there are no updates, otherwise I'd posted.

Furthermore, I think it's enough clear that the problem of Europecoin wallet is not due to a Staisybit error/bug/misbehavior/incompetence/difficulties arised. The problem is on the blockchain itself, it does have nothing to do with Staisybit. Hence, there's absolutely no reason why I should update Staisybit users about Europecoin blockchain issues. Have you ever seen Bittrex or Cryptsy or Poloniex keep their users' up to date about coins issues? Nope.. they disable the market until the problem is fixed. And that's exactly what I did.

I appreciate you care about the QoS (quality of service/support), because I feel you really like us. But, let me say, that in my honest opinion no one here has done something wrong in handling Europecoin problem.

Looking forward your thoughts.

Cheers

in fact its a form of customer protection to disable coins when problems occur.
As you can see Bittrex disabled Europecoin too, as we requested from all services.
Only Bleutrade did not react, we hope they are going well with that.
Europecoin Blockchain refused to sync for a certain time after upgrade.
This issue has been resolved now, but a complete resync needs TIME anyway It is difficult
or even impossible to provide an ETA, that makes any sense, untill that chain hat been done.
Please monitor our Europecoin threat to stay up to date:

https://bitcointalk.org/index.php?topic=901605.0

thank you
Matthias

Good post and I agree with the disabling of any coin giving issues.
My posts are not about Europecoin.
I think Staisybit did a terrific job in this instance and applaud their efforts.

It has to do with all other coins that may be not staking for one or another reason.
OR if the entire service is temporarily suspended due to an update etc.

MM