Since E-coin sell your bitcoins on exchange, there is a difference between the buy price (most companies show it on the main page) and the sell price (in your e-coin cabinet), called "
spread".
I know what spread means.
The fact that these assholes can't put this on the main page but instead after the login just proves how greedy these assholes are. And their customer support is laughable, the reps are absolutely uneducated and dumb. Every rep gives me a different answer.
Hello,
We have this being covered in our
Help article, and any support representative will inform you these are two different rates (on the main page and inside the account). We are not hiding any fees or lying to our clients.
I have also checked your tickets and all answers provided by our support representatives seem consistent to me. If you point to some specific moments when we provided different information, please let me know. I will follow up with the team.