Quote from: Prelude on December 28, 2015, 06:32:20 PM

Quote from: hawkfish007 on December 28, 2015, 06:24:23 PM

Quote from: Prelude on December 28, 2015, 06:06:24 PM

I just had a blade die randomly on a batch 8 S7. It now shows all dashes where the chips should be and 0c temp.

I'll be documenting the RMA process from start to finish and posting it here every time there is an update

12/28/15 Called bitmain US support and spoke with "Z", who directed me to zendesk and had me open a support ticket.
12/28/15 Created detailed support ticket containing all relevant information and a screen shot of the miner's dashboard showing the dead hash board.
Current status: Waiting for a response from bitmain.

You should have emailed directly to info@bitmaintech.com, they replaced 2 of my fried boards and a fan.

How was the service dealing with China directly? I imagine it isn't too late for me to email them instead of the US team.

1 of my b5 board died, sent to china, they reply pretty quick gmt+8

just received my b8 today 1 of the board is 0 temp with dashes, tried everything including the diagnostics china sent to me.

same result. but if i just try 1 board it shows 48 chips hahha

but when i power off n on it shows 30 chips

multiple reboots, power on n off, tested psu it's all good.

conclusion board dead. hate to document everything n send the board back ! costs me usd 60 bucks !

you would be dealing with sherry liu, she replies pretty quick.

another b8 1 of the board wold kinda like blip n stops hashing for a while n comes back alive or the miner would kind of reset itself n mine again. it's just random will monitor the other miner.

both miners ordered about 10 days ago. running latest fw from bmt site.

just received them today ! only been mining for about 7-8 hours. temps are good too no more than 60 C.

i'd say DON'T buy any s7's for now till a solution comes up.

snapping pics now, some pics to come later.

those with b8 do kindly report back.