I have been trying for days to have them help unlock my accounts (I have two). They had no problem unlocking my wife's, she has .05 BTC in it but mine I have over 1 btc ( a lot of money for me). I have sent them lots of emails and they are not helping.
Feel sorry for you man. We cannot help you about your problem.
But you can try to 'spamming' his email, or twitter here
https://twitter.com/cryptsy.