Quote from: ethandelong on January 05, 2016, 08:32:26 AM

Quote from: FortuneJack on January 05, 2016, 07:37:29 AM

Quote from: shulio on January 05, 2016, 05:29:58 AM

Quote from: futurebitcoins on January 05, 2016, 01:44:17 AM

I think you should resolve this payment issue faster https://bitcointalk.org/index.php?topic=1315396.0

Why do you need 10 business days to withdraw funds. If that is the case you should mention in your site clearly.

It is because they need to make sure everything works out by checking if this user is legit or not. Few months ago someone won alot here as well and they did check him as well , since the user was legit fortunejack then process her withdrawal. You can rest assure that fortunejack will pay in the end

Dear User,

Your recent winnings on Live Roulette has raised some doubts in the Fraud Protection department, we believe you understand the reason, so withdrawal will be altered until we confirm the authenticity of your play. Processes like this usually take up to 10 business days so accept apologies for the delay.

I understand wanting to look into your bets, but when you say "we believe you understand the reason"-- I really don't. I didn't commit any fraud, so there's nothing for me to understand about taking 10 full business days after the three days I already had to wait because of the new year. What you're telling me is that you're not confident enough in your games that you have to take from Jan 1st - Jan 18th to approve one hour worth of betting. That is a very long time, and it does not look good on your business.

Look, I'm not here to be unreasonable, but to tell me that I understand the reason is adding insult to injury. I don't understand it, because I played and won fairly.

Take your time, but know that everyone else here has been saying that all other online casinos take maximum up to 48 hours to approve. And even then, if they just need time to buy BTC, they let their customers know. This doesn't look good for your business, and I'm not the only one that thinks that.

I appreciate your responses, but I think I have a right to be a little frustrated about not receiving money that I fairly won and to be accused of fraud that takes 10 days to approve-- that's one full business day for every 6 minutes I played while winning that money.

Dear User,

As we wrote you several hours ago, we have special procedures in particular when winning is high, our Fraud Protection Department has to check the authenticity of the play. The process of reviewing that type of cases takes 10 working days. This is our standard and we have to adhere to the rules set at FortuneJack. Please be patient and wait for the outcome. We do apologies for the inconvenience.