Post
Topic
Board Exchanges
Re: Bitcoin debit card
by
Lasergun
on 05/01/2016, 11:06:07 UTC
I just wanted to report that you have some kind of bug or something .
when you are logged and you see the rates and when are not logged (on the mainPage) and you see the rates , they are not the same as you can see here :
http://i.imgur.com/KzWlRt9.png
http://i.imgur.com/gkyvoDM.png
Comparing by other websites (like preev.com) , I'd say that the correct rates are the one when you see when you log-off . (430$ at the moment) .

This was clarified many times in this topic and the explanation was added to FAQ in the E-coin Help Center -> Fees & Limits section:

Hello,
We have this being covered in our Help article, and any support representative will inform you these are two different rates (on the main page and inside the account). We are not hiding any fees or lying to our clients.

This is because these are two different rates:
  • Buy rate - the rate you see on our main Home page. This is the rate you can purchase bitcoins with (to be available very soon).
  • Sell rate - the rate you see once logged in to the account. This is the rate you can sell your bitcoins with (i.e. load your card with USD, EUR, or GBR).