Unresolved Issues Ignored By Betcoin
- Rake Increase, Without Warning or Reasonable Notice
Betcoin decided the solution for their "accidental rake increase" was to intentionally raise their rake - Unfortunately for the players, they raised it without notice and made no attempt to alert the players who would be affected the most. The increase included removing the cap from heads up games, meaning a high stakes HU player could unknowingly be paying 800+ times more rake per session than the previous structure.. Here's a chart comparing rake before and after.
- Bad Beat Jackpot
Between December, 2013 and August, 2015 they an extra .01 mbtc was taken from every qualifying pot for a jackpot that didn't exist. Over 12 Bitcoins were collected during this time. They told players who asked that nothing was being taken and ignored those who presented proof that it was. There is lots of blatant lying by staff, primarily Betcoin Paul. August 3rd they put up incomplete terms for the jackpot and pretended they had been there all along.
- Dealing with Cheaters
When cheaters are caught colluding or multi-accounting they are permitted to continue playing on the site. They have admitted to using confiscated funds for various things other than refunding victims. - They ran a 10 bitcoin "no collusion" freeroll (See announcement HERE), inspired by a group of recent cashgame colluders. They ended up ALLOWING THE CHEATERS TO PLAY IN THE FREEROLL (Betcoin Jessica later lied about this)
- When they found out a player was DoS attacking another player with the intent to extort them, they suggested he apologize and then ignored the issue. Betcoin thread with all the details:[LINK] Screen shot of Support ticket:[LINK]
- Claiming their "parent company" overlaps with BetCris and Winning Poker Network to gain trust from the community. However have since refused all requests for them to clarify. WPN has comfirmed that they "only provide tournaments, that's it"
- Betcoin player emails and login details were used in multiple phishing attacks beginning Jan 2015
Most or all Betcoin users received identical phishing attempt emails which included exact login name (seperate from screen name) which looked like it was from Betcoin support. Betcoin refuses to accept responsibility for allowing player account information to get into the hands of criminals. Since then multiple scam attempts have been attempted on email addresses which were used only to register Betcoin accounts. Examples of 2 of these emails can be seen HERE[/color] - Betcoin was caught paying for good reviews in their own thread on BTCTalk. Complete transcript/Screen Shot of Support offering a player a reward in exchange for saying why he liked Betcoin,and posting it exactly where he was told, after Managment approved the post can be found HERE Staff later joked about it claiming they "thought it was common sense" for them to pay players for good reviews. The next day they held a promotion offering free tournament entries to the 10 best 3 sentence reviews.
Issues Betcoin has Acknowledged - Missing VIP Rewards
Rakeback and other VIP rewards are underpaid but extremely difficult to prove due to lack of financial records. Players who complain are offered compensation privately. Players who do not agree to stay quiet are not compensated and simply ignored. I estimate they owe me over 3 Bitcoin in unpaid WPN Rakeback. This is the most boring, but it's proof they owe me money.
Update: After six months of ignoring or denying the issue, Betcoin has compensated me 3 Bitcoin and 6,000 status points. More Details [LINK]
No attempt has been made to determine and compensate other players who didn't notic the missing funds. - Taking Too Much Rake
From11/14 or earlier10/31 to 12/14 they raked cash games up to six times more than advertised. They made a WEIRD STATEMENT after over a month, and have since ignored the issue and deletedANY QUESTIONS LIKE THIS (by dooglus)
Update: Betcoin addressed this situation on 3/3/16 [LINK] They admitted the rake cap was increased due to a technical issue and are now offering players the choice to have their account be reviewed to determine if/how much they were over charged from 10/30/15-12/9/15 OR waive the review process and receive a Tournament entry worth 0.05 BTC
"If a player played at Betcoin Poker using the 100% rakeback promo, the player will technically owe funds to Betcoin.... If the player owes Betcoin funds, the player's account will be deducted those funds, however if the player chooses to accept a ticket in lieu of a review, the player will be awarded the ticket."
This is a step in the right direction for sure, but it's disappointing that they seem only moderately apologetic for the actual glitch causing the rake increase, and no mention of why they allowed this to drag on for four months or any pledge to handle situations like this differently in the future
I don't think their claim that players may "technically owe them" is valid considering the they failed to address the situation for over 4 months as well as the fact that they were aware of the issue on November 10th, and allowed it to continue for a month longer.
My response: [LINK]
Betcoin Managment Caught in Blatant Lies- Betcoin can't ignore Dooglus, so they lie to him It's a little concerning that you don't appear to have replied to any of his posts here. He seems to be raising valid concerns, but you leave them unanswered.
Did you really use 10 BTC confiscated from cheating players to fund a promotion instead of giving them back to the players they were stolen from? If so, how do you justify that?
Did you really allow those same cheating players to them play in the freeroll funded with the money they stole, after claiming to have zero tolerance for cheating? That sounds pretty crazy if it's true.
It seems Betcoin Jessica was unaware that Betcoin Andrew had already admitted they had let the cheaters play months ago HEREHi Dooglus, it's because we did return most of the btc and we still ran a 10 btc freeroll to thank players for their support on top of returning funds. This was many months ago and was handled expediently. Ironically, most of the players were from a prop program which we no longer have, yet most of the players still play in.
No we did not allow those players to play in the tournament but as you may know a bitcoin gaming website creates some unique challenges which we embrace.
We have addressed all of this before and will happily address it again as we continue to move forward.
Thanks guys!
JessicaQuote from: Betcoin Andrew (Months Earlier)After several emails with this player and banning the other accounts associated, we have let him play under a strict watchful eye. We believe in second chances at Betcoin and we are watching him and many other players very closely. - Betcoin lies about their own ticket system while attempting to discredit a player who claims they have many unanswered tickets.I still have ~ 3 dozen support tickets that date back as far as 9 months ago that are still open and unresolved and ~ 1 dozen of which have never even been replied to.Very interesting considering we haven't had the ticketing system anywhere close to 9 months. What is your login name? 36 unresolved tickets over 9 months is definitely something we would like to see considering we only added the ticketing system 4-6 months ago. Also, to note, unresolved tickets brought to our attention will be resolved, therefore just let us know your login name and we will have an immediate review.
I posted an email with a link to a ticket from last March proving they did, in fact, have the ticketing system then.Quote-----Original Message-----
From: Betcoin.ag [mailto:support@betcoin.ag]
Sent: Saturday, March 14, 2015 5:02 PM
To:XXXXXXXXXXX
Subject: Ticket #10059: My Affiliate
---- Reply above this line ----
twitchyseal,
Thank you for contacting us. This is an automated response confirming the receipt of your ticket. We usually respond to emails within a few hours, however, sometimes it can take up to 24 hours to get a response. When replying to future responses, please make sure that the Ticket ID is kept in the email subject so that we can track your replies.
If you have an account you can view your ticket at:
https://www.betcoin.ag/ticket/10059
Betcoin Shill Accounts[/center]
Shill accounts operated by the same person - Noobtc and ftwbtc1
(Both accounts are likely run by whoever runs the Betcoin.ag account imo)
On Bitcoin talk Noobtc posts this comment:In retrospect, don't slow play those Kings! __ACTl0NNNN is lucky SillySausage didn't have more on the table!Within 10 minutes ftwbtc post the following on the Betcoin.ag forum:
https://www.betcoin.ag/actl0nnnn-loses-king-quads-royal-flush-bad-beat-poker-hand#comment-52948
Interacting with themself:I just signed up at Betcoin and then saw this thread. After reading through it and the attacks to the poster. Are you an employee of Betcoin? How do I get reassigned to you?
I don't believe you can change your affiliate once you have one or get reassigned. There is a lot of trolling going on in here so who knows when Xiaoxiao will be back.
Posting as a new signup last week, and a long time user over a year earlier...Just getting started at Betcoin and really enjoying it. Is there a way to change your affiliate? Does anybody know. I did some great research before signing up and tried many different sites. I can see why people like twitchyseal and a few other people are so passionate about wanting to improve Betcoin, because it really is a fun place to play. Twitchy's tactics are completely ineffective though and they come off as spamming trolls IMO. Great value in the VIP at Betcoin, maybe the best online, 24/7 live customer service, great casino, dice, sports. Betcoin gets my vote for best all around bitcoin gaming destination. Keep up the good work and let the trolls be trolls.
Over 1 year earlier....I have been playing with Betcoin since 2013 and have seen these guys make a lot of changes and improvements. I have experienced instant withdrawals for many months now, can't remember when it first started, but I have noticed I get the instant withdrawals when I use a bitcoin address that I have used before. Keep up the good work guys. You really do have a great thing going.
Attacking me 2 months ago as ftwbtc, and again as noobtc last week...
Also, I just had to comment on these twitchyseal postings because they are quite fascinating. On the one hand he claims Betcoin is a fraud but on the other he is dying to get back onto the site and play! If it's really a fraud why does he want to play on Betcoin so bad? Lol, I have never seen anything like this before. Perhaps by banning him you are doing a good deed in keeping away from his perceived fraud!
Get the table starter going again! Thanks.
I know you want back in because nobody in their right mind would waste this much time spamming unless they wanted to get back involved. Perhaps you have friends you want to talk to there or miss playing the tournaments or whatever else you did there. I can personally say that in chat I have seen people talk about you in a positive light and even seen a discussion led by Betcoin staff member asking how to bring you back in. Examining these communications, they probably would welcome you back, but fear that you would spam their forum as much as you spam here. Plus, if you don't intend to play there, why does it matter if you are banned or not? Personally, I am indifferent I see some good in the things you have mentioned but a lot of bad in your approach. It definitely makes sense to me why you are banned.
EDIT: By the way, I have said many times that I would stop commenting on this topic, but quite frankly I am fascinated. Perhaps I can mediate this matter.Just getting started at Betcoin and really enjoying it. Is there a way to change your affiliate? Does anybody know. I did some great research before signing up and tried many different sites. I can see why people like twitchyseal and a few other people are so passionate about wanting to improve Betcoin, because it really is a fun place to play. Twitchy's tactics are completely ineffective though and they come off as spamming trolls IMO. Great value in the VIP at Betcoin, maybe the best online, 24/7 live customer service, great casino, dice, sports. Betcoin gets my vote for best all around bitcoin gaming destination. Keep up the good work and let the trolls be trolls.TwitchySeal you need to either get back into Betcoin, I am not sure what you did, but you mention that you have been banned in another thread or you need to get some serious help man. I am not trying to be rude or anything but as a casual observer you look and write like an obsessed maniac. I actually feel sorry for you man. On another note, I really do enjoy playing at Betcoin, it truly is the best all around bitcoin gaming destination.
Post from a while ago pointing out all evidence that suggests ftwbtc is a shill.There is some great value in the following games today and wanted to share. I have been sharing a lock each day the last three days and will continue to do so.
ftwbtc, I noticed you posted the same thing on Betcoins forum, which is interesting because when I check your profile it says you registered just this month and still a Bronze 3.
However, on this forum you have- Claimed to have played on Betcoin since 2013
- Said you were active within the Betcoin community
- Said you were Gold Status over 6 months ago
- Called Bullshit on another player for not wanting to share his own screen name
- Asked me directly what my screen name was
- Made over 100 posts that make you seem more like a shill than not - all for Betcoin
- Told several blatant lies to defend Betcoin then acted as if it never happened by ignoring any reference to it (Sound familiar "BetcoinJessica" ?
So whats up with posting on Betcoin from a brand new account?
Here's some evidence, as usual, to back up my claims - starting back in Summer 2014...Really enjoy playing here and keep up the great work. I particularly like the sng's especially the Hyper Turbo Heads Up. There are always a few open and when I sit down the game is filled within 2 minutes.I have been playing at Betcoin for awhile and I have seen them continue to improve and work very hard. I have also been fortunate to place in a wide variety of tournaments with big GTD's. I am still trying to win my seat into the million dollar GTD, but it has truly been a great experience that continues to get better. Really appreciate the opportunity to play here guys. Keep up the good work.I have been playing on Betcoin for quite some time and have achieved Gold I status. I really appreciate and enjoy the VIP program and have seen it grow tremendously. I play at other websites too, but Betcoin is my main website because of the rewards, constant improvements and community feel. Also, you guys talk about odds straight up, but a Master level at Betcoin would nearly eliminate all house edge throughout the entire website in sports wagering, casino wagering and provide a substantial rakeback for poker play. I will achieve this and report my findings back. I am a winning player overall, but I also enjoy the fact that I am building a profile that also has value and they keep rewarding with more perks and bonuses.I personally hate to see people waste time, but I guess the same could be said about me responding to you though I don't nearly spend as much time as you.
What is your goal with all of this? What is your player name on Betcoin?Other people have posted about the same issue but you have chosen to ignore it.
I just checked their website Betcoin.ag and it shows over 300 people online. What people do you speak of?Yes, Betcoin is very safe, I have been playing here for two years and have seen people like you make these claims without a username or substantiation only to disappear. I have never had a problem with Betcoin and have played quite a bit. The support is superior and they continue to provide even better opportunities everyday for us players. They would never cheat you out of $4. This is ridiculously absurd.As for darkdays, I really don't read every post, they are too long and in the Betcoin community there is a lot more going on in there with staking, loans, sports talk, poker talk and more. I enjoy the time in there.
Other Stuff
Poker Fraud Alert Thread
Poker Fraud Alert Podcast
(Time Stamp State When I have time, segment "Colluding, customer service coverups alleged at bitcoin poker room "Betcoin" ")
Todd Witteles on Betcoin
Witteles was a victim of the Absolute Poker/Ultimatebet "Superuser" cheating scandal. He and several other online players took part in uncovering and proving the cheating. This attracted enough media attention to where it became the subject of a story on the TV news program "60 Minutes", where Witteles was featured. The episode aired on November 30, 2008.[6] Witteles appeared on the front page of The Washington Post about the same matter.[7] On December 16, 2009, he appeared on CNBC to discuss the cheating.Quote from: Todd WittelesIt also appears that they engage in an evasive and passive-aggressive customer service model, where they first ignore problems, then attempt to cover them up as much as they can behind the scenes, and then ban anyone who continues to question them. - Betcoin can't ignore Dooglus, so they lie to him
![[LINK]](https://embed.gyazo.com/d8bbc629835a8fb4ef72ab682d8be5a4.png){kind=link}
