Quote from: Lasergun on January 05, 2016, 11:06:07 AM

Quote from: OmegaStarScream on January 05, 2016, 10:14:49 AM

I just wanted to report that you have some kind of bug or something .
when you are logged and you see the rates and when are not logged (on the mainPage) and you see the rates , they are not the same as you can see here :
http://i.imgur.com/KzWlRt9.png
http://i.imgur.com/gkyvoDM.png
Comparing by other websites (like preev.com) , I'd say that the correct rates are the one when you see when you log-off . (430$ at the moment) .

This was clarified many times in this topic and the explanation was added to FAQ in the E-coin Help Center -> Fees & Limits section:

Quote from: Wirex-E-Coin on December 21, 2015, 11:54:53 AM

Hello,
We have this being covered in our Help article, and any support representative will inform you these are two different rates (on the main page and inside the account). We are not hiding any fees or lying to our clients.

Quote from: Wirex-E-Coin on December 21, 2015, 04:03:35 AM

This is because these are two different rates:

Buy rate - the rate you see on our main Home page. This is the rate you can purchase bitcoins with (to be available very soon).
Sell rate - the rate you see once logged in to the account. This is the rate you can sell your bitcoins with (i.e. load your card with USD, EUR, or GBR).

Is this a joke? They are obviously misleading their customers.
a) The only rate you see when not logged in, is a rate not used anywhere.
b) They claim to have no fees, yet when selling bitcoin to them, they give you a price 10-15 usd lower than any of the popular exchanges, which basicly is a fee of 15usd. If you are using this service you are actually donating around 2.5% of your money.
c) When reporting this, no reaction is given.

Quote from: gosha@e-coin on January 13, 2016, 10:02:50 PM

Quote from: trancedock on December 21, 2015, 11:18:41 AM

Quote from: Lasergun on December 18, 2015, 05:59:50 PM

Quote from: trancedock on December 18, 2015, 05:09:13 PM

Today I login, and see this.
http://prntscr.com/9fqm7f
So the price is as stable as Preev? Exact rate?

And when I login
http://prntscr.com/9fqnbb

Since E-coin sell your bitcoins on exchange, there is a difference between the buy price (most companies show it on the main page) and the sell price (in your e-coin cabinet), called "spread".

I know what spread means.
The fact that these assholes can't put this on the main page but instead after the login just proves how greedy these assholes are. And their customer support is laughable, the reps are absolutely uneducated and dumb. Every rep gives me a different answer.

mate, if you are having real issues and have concrete examples of better exchange rates for a comparable service and/or bad service from customer support, please, pm and will look into it.

Otherwise, please, try to control your negative emotions and language, there is no need for anyone to read it really

Mate, if you want to provide a service to your customers, you might want to:
a) Be respectfull to them yourself
b) Don't talk bullshit. You are charging fees (a spread would be the difference between asks and bids, which is obviously not the case here) and you are trying to hide this from potential customers.