We are sorry to hear you lose, but to get 20% of the loss you need to become Unlucky Jack. Unlucky Rewards are only for those who lost most during the week. Top 3 users, who lose most will get refund 20% of their losses.
Then why do you have a big sign in your lobby that says "WE RETURN 20% OF YOUR LOSSES"?
If you only give a 20% rebate to the 3 biggest losers of the week, the sign should say that.
Its not nice to tell people who play on your site "WE RETURN 20% OF YOUR LOSSES", then when they lose - they find out the "YOU" in the sign was reffering to 3 players only and if you wanted to be one, you have to lose more.
We are sorry that we cannot refund everyone who lose.
You could. If you wanted. It might even be a good decision for you overall.
Other sites often have promotions where they offer rebates, some have it as a permanent offer on everything.