"Algunos de los que son culpables tienden a defenderse, incluso cuando nadie los está acusando de nada." -- Old Spanish Proverb

Tranlation: "Some who feel guilty of some matter will tend to defend themselves, even when no one is accusing them of anything."

@ BFL Representative

As you have pinned me and quite a few others (at an ever increasing rate) as having a pathology to lie, please place us on all on collective ignore. (Quickly!)

This way you blood pressure returns to normal and you turn less green (unlike the Hulk) when responding to some "non-sense" from former or prospective customers.

Or

Waste more seconds of your life addressing anything and everything in an agitated and unreasonable tone. Rather choosing to unleash the utter might of your rage and psychoanalysis on every respondent.

[Note: Keep in mind that you are not a qualified mental health professional and therefore are not qualified (no not even certified) to evaluate the mental condition or status of any individual.]

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Please, tap the ignore button. If you are convinced that nothing can be done, do what is right. (plus ignore any facts to the contrary)

I still stand behind the idea of exellent customer service from each vendor. I do not think that customers (present, former or prospective] are somehow "trash" (my word) once a refund has been issued.

Nor do I believe that the employees under Jody or your care are "wasting" their resources doing the job which they are intended to perform and fulfill (with a smile behind the keyboard or the phone).

Last I checked, customers are not "resource leechers" (my word). They are a valuable part of your business. If your customer is irate, it is up to you, the employee to man up and earn your pay.

If that keeps your blood pressure high or keeps you up at night...find a way out of that role or find a better job where your experience and mannerisms are better suited.

etc etc etc...