if you get on there they have a ticket system to pelt them with the demand to be able to withdraw and deposit coins to their exchange, and they use I think the same user name (btc38.com) on skype so you can search and talk to them there
**Edit**
add to that live:btc38com as another contact that says it is online support, and shows as a location "china" so maybe that can get us some things moving.
Be careful of this Skype user...
live:btc38com is not from BTC38 support. Yesterday this user was trying to send me a virus file..
the file name (including all the spaces) is '
info btc.pdf __.scr '
If anyone else gets sent this don't open it. Here is the Virustotal scan
https://www.virustotal.com/en/file/ba4981ffc9ec5586027c0163fb43dfa7027c3bef10a600311a4cec36a72d009f/analysis/1453675332/not sure what you are on about but I scanned it after getting it and with clamwin I found nothing (latest updated virus database for it) maybe you got a false positive? tried a couple other virus scanners online and found nothing in it, it is just a pdf on mining bitcoins.
is it possible that it is so new that no one knows it is a virus, and what does it do? going to check what you have listed,
this is infact a problem and if you open it before it is scanned it apparently either impairs your software or it cleans itself after installing a keylogger called romserver.exe and some supporting software to keep it from being uninstalled, so dont download it and if anyone can track down who this live:btc38com user it might be prudent cause they seemed to know a bit too much about what was going on with cryptsy so they might be who stole those coins from them, thus anyone who can track them down might be getting that 1000 bitcoin reward!