Quote from: Inaba on December 08, 2012, 07:38:26 AM

Quote from: Syke on December 08, 2012, 07:20:28 AM

Quote from: Inaba on December 08, 2012, 06:49:24 AM

What part of this was unclear?

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BFL refunds anyone who asks. We always have. Yes, the policy on our website is CYA, absolutely, and I have always maintained that.

You are referring to a past event, not a policy that extends into the future. "We always have." is strictly a past event. What about the future? Will every refund request be honored in the future?

So let me get this straight... you want me to ... wait for it ... predict the future.

Given your past ability to predict the future (Oct ship date missed, Nov ship date missed, Dec ship date to be missed), I have zero confidence in your ability to predict the future.

I know you like to fly off the handle ranting, and it does provide a good deal of entertainment here, but I'm asking you very simple direct questions. I will keep rephrasing it until you understand. I am asking for you to clarity company policy. Real businesses have a clearly stated return policy. What refund requests will or will not be honored?

Let's take a look at how this looks on a website for a real company:

http://store.apple.com/us/help/returns_refund

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You have 14 calendar days to return an item from the date you received it.

See how nice and clear that is? I can go buy an Apple product, and they correctly "predict the future" up to 14 day ahead I can return that product.

Let's look at BFL's again:

http://www.butterflylabs.com/faq/

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Payments made for pre-orders of ASIC based products now under development should be considered non-refundable

That's pretty clear. That's not just a typo. Read it again. non·re·fund·able. What refund requests will not be honored?

Maybe you can track down someone with actual company authority to clarify the policy. Is Sonny still around, or has he skipped the country again?