Quote from: sak2109 on February 27, 2016, 02:40:17 AM

Apologies - out system checks for spam steps (we do get users trying to add fake steps) - we always reply to user emails - we will reply to your email -
there has been some delay last 1-2 weeks as our team has been tied up with a few things

Rest assured - we will unflag your account if there was not unusual in it -

Quote from: onlinedragon on February 18, 2016, 12:17:05 PM

Quote from: onlinedragon on February 16, 2016, 10:18:02 PM

Today I received this email from you after I added today for the first time some steps to mine phone. Not really user friendly and maybe nice if you let people know that they will get banned when they add manually any steps to there phone.

Quote

Dear Burningman User

Thanks for using Burningman.

We have detected an unusually high step count activity under your account recently. As a result your account has been flagged and you will no longer be able to sync your steps. If you think that the steps you submitted are valid, then please reply to this email and let us know if you are using any 3rd party apps to track steps. If so, it would be great if you can send a a screenshot denoting the high step counts.

We are actively working to keep Burningman a fun and useful activity for all users.

Thanks!

Still didn't received any email back after I responded to your send email to me. I can't keep using an app if I am not sure I will receive anything. Maybe nice idea you start answering people who send email back after you emailed them.

Thanks for your help this problem was nicely fixed. Can enjoy again this nice app keep on walking.