If a customer wants a refund, we issue a refund. End of story.
Stop spreading mis-information. Let me show you the official BFL policy.
http://www.butterflylabs.com/faq/
Quote
Payments made for pre-orders of ASIC based products now under development should be considered non-refundable
Just cuz he might scrub their toilets once a week doesn't mean he determines company policy. He doesn't even post under his offical company account here. Official BFL Policy is clearly visible on the website and has been that way for 6 months. If the website was intended to be updated, it would have been updated months ago. BFL can refuse any request for a refund.
Yes they can, but do they refuse any refund request yet ? Never heard of it for now ! So ask your refund and let my orders comes faster to me
