i am really disappointed in the service this time and want to say your customer support is not good at all.. everything was working fine, i deposited coins on 28th feb and they never showed up in my account even though they are long confirmed on network .. i contacted customer care and no reply ... i left a message on live chat then i got a reply only twice stating the tech team will look into it and till now NADA my money is still not in my account sent msgs on the support and no reply at all since 48 hours this is really disappointing.
Hello, would you mind to send me your email address in PM?
We recently had issue with synchronization: the bitcoins arrived to your BTC wallet, however the balance in the account itself was not updated. I would check whether this is the case and sync it manually.
Alternatively, I will be able to see your tickets history and know what was done.